Privacy Policy

This Privacy Policy explains how Paradise Play collects, uses, stores and protects personal information when you create an account, place bets, use our casino or sportsbook services, or otherwise interact with us. We respect your privacy and aim to keep your information secure while making it easy for you to manage your account and settings.

Types of data we collect

Personal data

When you register or verify your account we collect identity details such as your name, date of birth, address, email, phone number and government ID where required for identity checks. We also collect account credentials and any communications you send to our support team.

Technical data

We collect device and connection information including IP address, browser type, operating system, device identifiers, language and location data needed to present local content and to help protect accounts from fraud. We also gather usage data about how you navigate the site and which games or markets you access.

Transactional data

Payment and transactional information includes deposits, withdrawals, bet and wager history, payment method details and any records required to process payments and comply with anti-fraud and verification checks.

How we use your information

We use your data to open and manage your account, process deposits and withdrawals, verify identity as part of KYC checks, prevent fraud, provide customer support and comply with legal obligations. We also use information to deliver system notifications, handle disputes, and to analyse and improve our services. Where you opt-in, we may use contact details to send promotional offers - you can withdraw consent at any time.

Data protection and storage

We store personal information on secure systems and use technical and organisational controls such as encryption, access controls and routine security reviews to protect data. Access to personal information is limited to authorised staff and service providers who need it to perform their duties. We retain information for as long as necessary to operate your account, meet legal and regulatory obligations, and to resolve disputes.

Cookies and tracking technologies

We use cookies and similar tracking tools to remember preferences, keep you logged in, analyse site performance and personalise content. Third-party analytics and advertising partners may also place cookies. You can manage or block cookies through your browser settings, though that may affect site functionality.

Information sharing and third parties

We share personal data with trusted service providers who support our operations - for example payment processors, identity verification and fraud prevention services, and hosting providers. We may also disclose information to comply with legal requests or to protect the rights and safety of users and the platform. Some service providers may be located outside Canada, and transfers will be handled in line with applicable data protection requirements.

User rights

You have the right to access, correct or request deletion of personal data held about you, to withdraw consent where processing is based on consent, and to object to certain processing activities. You may also request restriction of processing or data portability where applicable. We may ask for identity verification before fulfilling requests and some requests may be limited by legal or operational requirements.

Access, correction and deletion of data

To review or update your details, sign in to your account and visit your profile settings. To request deletion or other changes, contact us at [email protected]. We will respond to legitimate requests and explain any necessary retention for legal, tax or fraud-prevention reasons.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date and, where appropriate, notified to you by email or account message. Continued use of our services after changes are posted constitutes acceptance of the revised policy.