Paradise Play Casino Responsible Gambling
We take responsible gambling seriously. Our goal is to make sure play stays fun and under your control. Below you’ll find the tools we offer, signs to watch for, and steps to get help if gambling stops being enjoyable or starts to cause harm. We encourage every player to use the controls available and to contact us if they need assistance.
Our player protection principles
We believe in clear, practical safeguards so you can manage your activity. We provide transparent account controls, easy access to transaction history, and straightforward routes to pause or close an account. We treat requests for limits and exclusions promptly and respectfully.
Activity-control tools
You can manage your account directly or ask our support team to help. Common tools include:
- Deposit limits - set daily, weekly or monthly caps to control spending.
- Loss limits - cap how much you can lose over a chosen period.
- Session reminders - alerts that prompt you to take a break after a set play time.
- Reality checks - periodic summaries of your time and activity during a session.
Deposit limits
Deposit limits are a simple first step to control spending. You can set and reduce these limits in your account settings. Requests to increase limits may require a waiting period and verification to ensure safe play.
Loss limits
Loss limits let you define an amount you will not exceed in a set period. These are applied at account level and can be adjusted down immediately; increases may include a cooling-off window before they take effect.
Time limits and breaks
If you want to step away, use session time-outs or short account closures. These temporary breaks are an effective way to reset behaviour. For longer-term steps, consider self-exclusion.
Self-exclusion
Self-exclusion blocks access to your account for a chosen period. During self-exclusion you will not be able to log in or open a new account. To self-exclude or to request account closure, contact support or use the tools in your account settings.
Recognizing signs of problematic behaviour
Watch for changes such as spending more than intended, chasing losses, borrowing to play, or hiding activity from friends and family. If you notice any of these signs, consider using limits, taking a break, or seeking support.
Tips for staying in control
- Set realistic deposit and loss limits before you play.
- Use session reminders and regular breaks.
- Keep track of time and money spent with your transaction history.
- Don’t use a new account to bypass limits or exclusions.
- Talk to someone you trust if gambling is causing stress.
Professional help and contacting us
If you need support beyond our tools, please reach out to local professional services or your healthcare provider. For help setting limits, self-exclusion, or to discuss concerns, contact our support team at [email protected]. We’ll work with you confidentially and without judgment.