Reach out to us

Support is here to help with questions, account-related issues, technical concerns or general feedback. Reach our team via live chat for quick answers, or send an email for account and payment queries. For urgent cases you can call our support line during business hours. We aim to respond to emails within 24 hours and to live chat requests within minutes to keep your deposits, verification and withdrawals moving smoothly.

Department	Contact
Customer support	[email protected] (live chat & email, replies within minutes on chat, within 24 hours by email)
General enquiries	[email protected] (corporate, press and general questions - expect a reply within 24 hours)
Affiliate enquiries	[email protected] (partner sign-ups, commission queries and tracking support)
Phone	+1 416 381 7420 (Mon-Fri, 09:00-18:00)
Working hours	Mon-Fri, 09:00-18:00

Contact by email

Email is the best way to reach us for detailed requests, account issues or when documents are needed. Please send your message to [email protected] with a clear subject line and up-to-date contact details, plus any relevant account info. Including concise steps and attachments up front helps us process your request faster and avoids unnecessary delays.

Send us a message

Name

<label for="email" style="font-size:14px;">Email</label><input id="email" name="email" type="email" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;" placeholder="[email protected]" /><label for="message" style="font-size:14px;">Message</label><textarea id="message" name="message" required rows="5" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;" placeholder="Tell us how we can help. Include account username if relevant."></textarea><button type="submit" style="background:#0073e6;color:#fff;border:none;padding:12px;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button><div style="font-size:12px;color:#555;margin-top:6px;">  We aim to reply within 24 to 48 hours. For account or payment queries, include relevant details in your message.</div>

Response Time

Our support team typically replies within one business day. Simple requests like account or payment questions are usually handled promptly; however, complex cases such as KYC verification, withdrawal disputes or technical investigations may take longer to resolve depending on their nature. When a matter requires extra time we’ll keep you updated with progress and estimated timelines.

Feedback

We welcome your feedback, suggestions, or ideas to improve the site. Every message is reviewed carefully by our team and used to shape updates to promotions, features and the overall user experience. Please share what worked, what didn’t, and any ideas you have via [email protected] or live chat, and we’ll take your input into account.